Website Redesign, Hosting
& Maintenance
Prepared for the Tulsa Housing Authority · RFP #26-24 | Mox Collective + Hampton Creative
Prepared for the Tulsa Housing Authority · RFP #26-24 | Mox Collective + Hampton Creative
August 21, 2026 · Re: RFP #26-24 — Website Redesign, Hosting, and Maintenance
Dear Mr. Neal and Members of the Evaluation Committee,
Mox Collective and Hampton Creative submit this joint proposal to redesign, host, and maintain the THA website. We are two firms bidding as one team: Hampton Creative, a Tulsa agency in its twenty-fourth year that has built websites for John 3:16 Mission, the Tulsa Dream Center, and The Spring, and Mox Collective, a Boise studio whose research and engineering practice is built around the problem this RFP describes — a site that must serve residents and applicants seeking housing alongside the landlords, partners, and public agencies that make that work possible.
Hampton leads design and creative direction from fifteen minutes across town. Mox leads discovery, information architecture, development, accessibility engineering, migration, training, hosting, and maintenance.
Our approach rests on two commitments to this project:
A methodology rooted in evidence and user behavior. We replace guesswork with measurable data by training like athletes to master our craft, thinking like creatives to embrace curiosity, and working like engineers to apply rigorous technical solutions.
A structure built for a five-year contract. One project manager and one point of contact across both firms. A hosting and maintenance plan with named personnel, stated response times, and flat monthly pricing. Both firms are organized for the task-order relationship this contract anticipates — not a single launch.
We have carefully examined all RFP documents, fully understand THA’s objectives, and agree to furnish the services described in RFP #26-24 in accordance with its terms, including Section 3 of the Housing and Urban Development Act of 1968. The lead contact for this proposal is Jeff Barker, Co-Owner and Chief Operating Officer of Mox Collective, an officer authorized to execute contracts on the firm’s behalf.
Please contact us directly with any questions.
A holistic philosophy that ensures our work delivers maximum impact and integrity — from first research to final launch.
Mox was built around the guiding principle “Bigger Than The Bottom Line.” We are dedicated to being a creative changemaker, focusing on authentic, purpose-driven solutions that enrich the lives of our clients, their audiences, and our team — delivering high-impact results without sacrificing our core ethical principles.
We engage in continuous learning and creative-thinking exercises to build stamina and master our craft — so every project is delivered with peak efficiency and performance.
We embrace curiosity, empathy, and strategic questioning to ensure the final design resonates deeply and ethically with the user.
We apply rigorous, scalable, secure technical solutions — platforms that aren't only beautiful but are engineered for long-term compliance, staff maintainability, and security.
It's not enough to be right; true creativity is about being right at the right time, in the right way, for the right purpose.
Great ideas come from collaboration, curiosity, and vulnerability — not from the fight to be right.
We wrestle with ideas until the right one proves itself. The process is not easy, but it's honest.
Art and design are acts of empathy, rooted in understanding the people at the other end of the message.
We see creativity as an invitation to wonder, to explore, and to ask better questions.
We reject manipulation and value truth. Creativity, when done right, builds trust and community.
We propose a seven-person team drawn from both firms, with proven collaboration across every stage of production — from planning and design through development, WCAG 2.1 AA compliance, and post-launch support. Hampton leads design and creative direction; Mox leads discovery, information architecture, development, accessibility engineering, migration, training, hosting, and maintenance.
This is the same seven people who built nonprofit websites, rebrands, and platform migrations across Tulsa and Boise — together, as one team. They will stay on this project from kickoff through launch and into the maintenance term. If anyone leaves, we replace them within days with someone of equal or greater skill, at no cost to your timeline or budget.
Mox Collective — Boise, Idaho · founded 2021 · five people. Hampton Creative — Tulsa, Oklahoma · founded 2002 · fourteen people. No professional licenses are required for the services in this scope; business registrations are available on request.
We lead with the Tulsa work — sites Hampton Creative built for organizations serving this city’s most vulnerable residents, including the exact dual-audience problem THA’s site carries — then the migration, accessibility, and behavioral-research work Mox brings.
Tulsa’s gospel rescue mission serves two audiences whose journeys cannot overlap: roughly half of visitors arrive to give and serve, the other half arrive trying to find help. We designed the main navigation for donors and volunteers and built a separate “Get Help” hub alongside it — its own pages, its own language, direct access to support rather than a route through fundraising content — on WordPress, following a full rebrand.
This is the same audience problem THA’s site carries: residents and applicants who need clear, low-friction pathways to housing information, alongside partners, landlords, and agencies who need something different from the same organization — at the same scale, in the same city, for an overlapping population.
john316mission.org
The Spring provides shelter and services to survivors of domestic violence, sexual violence, and human sex trafficking. The site serves survivors searching for safety and supporters looking to get involved — and the cost of navigational friction is measured in whether a person in danger finds the right page. We revamped navigation specifically to reduce that friction and paired the redesign with digital advertising, so the site was built around its real traffic.
Crisis-facing navigation is a specialty, not a general skill. How few clicks, how plain the language, what belongs above the fold, what must never require a search — that judgment transfers directly to the THA site.
thespringok.org
Serving more than 25,000 unduplicated clients annually across food, clothing, medical, education, recreation, and housing programs, the Dream Center needed a web foundation capable of telling its story. The first technical goal was freeing the organization from its proprietary website builder: we moved it onto an open-source CMS with a vibrant custom responsive design — a living, scalable platform its own staff maintain.
clients served annually. That migration off a closed builder onto a platform the organization owns — no per-seat license, no rebuild required to leave — is precisely the platform-ownership argument this proposal makes.
tulsadreamcenter.org
A complete rebrand alongside a new WordPress website serving donors, volunteers, and community partners — with fragmented third-party systems (newsletter marketing, secure donations) integrated so the visitor never felt handed between platforms, and an information architecture non-technical staff run without a developer.
increase in year-end giving after launch. This is our clearest precedent for the integration challenge in this RFP — keeping the visitor experience cohesive across the boundary between a website and outside platforms, exactly what integrating THA’s existing functionality into the redesigned site will require.
glocalboise.orgWe rebuilt the NCS site from the ground up and migrated more than 60 pages of content with custom templates per content type — staff add new assets by filling in defined fields rather than rebuilding layouts. The redesign delivered full WCAG and ADA compliance, working directly with the client’s compliance staff, and significantly outperforms industry search benchmarks.
This is the closest analogue in our portfolio to the migration this RFP describes — including the judgment calls about what to carry forward, what to flag for review, and what to retire.
ncswash.comUsing RealEye webcam eye-tracking, we measured exactly where readers engaged with tiered information and where “complexity-induced apathy” made them stop reading — then rebuilt the layout around information blocking and F-pattern flow. In the final designs, participants began reading almost immediately.
The underlying question is one THA’s site faces: how do you present dense program and housing information so an ordinary reader — a resident, an applicant, a landlord — actually absorbs it? We bring this same evidence-first methodology to every layout decision.
Portfolio"An incredible asset — more like internal team members than external contractors."
Laura Moriarity · Creative Director, National Carwash SolutionsTHA has told us what this project is and what it is not: the content stays, the structure stays, and the work is a redesign, a migration, and secure hosting and maintenance over five years. THA expects immediate assumption of the scope post-award, and we are structured to begin at once — the 22-week schedule below runs from contract execution and allows time for stakeholder review and feedback at every phase. Final dates are confirmed in the initial Task Order.
We name your review points explicitly rather than implying them, so THA’s team can plan around them — design concepts are presented for review and stakeholder feedback is incorporated at every round:
Discovery opens with a working kickoff session, and subsequent sessions run on the same footing — Hampton Creative is local to Tulsa and available in person whenever a conversation benefits from it. Because the RFP directs that the site’s architecture remain largely unchanged, our recommendations are scoped accordingly: minor improvements to navigation and usability within the existing structure, not a rebuild.
THA’s scope asks for customer service via telephone, an app, and online — and for named, daily points of contact for both general and emergency technical assistance across the entire scope of services. Here is exactly who THA calls, and how.
| Person | Role Across the Scope | Contact Function |
|---|---|---|
| Matthew McMorrow · Mox | Project Manager — single point of contact across both firms | Daily point of contact, general assistance |
| Jeff Barker · Mox | Project + Development Lead; hosting and security | Technical assistance and emergency escalation · 208-240-7013 |
| Tim Hill · Hampton | WordPress support — Tulsa-based | Local technical continuity |
| Johnie Hampton · Hampton | Principal, Design Direction | Design and brand escalation · 918-877-5577 |
| Ryann Weaver · Hampton | Interactive + UX Lead | UX and interactive support |
| Tier | Commitment |
|---|---|
| Standard hours | Monday–Friday, 8:00 a.m.–5:00 p.m. MST |
| Emergency | 24/7 for site-down and security incidents, via the emergency line |
| Critical | Site down / security — response within 2 hours; work continues until resolved |
| High | Major function impaired — response within 1 business day |
| Standard | Edits, updates, questions — response within 2 business days |
| Uptime | Minimum 99.9% via the managed hosting environment |
Our financial approach is rooted in transparency, predictability, and fiscal responsibility. The redesign is a fixed-fee, not-to-exceed investment of $92,810; hosting and maintenance are presented separately as flat monthly amounts, so THA can decide on each with full visibility. The total includes discovery, usability and navigation recommendations, information architecture, custom homepage and interior design, development, integration of existing functionality, content migration, WCAG 2.1 AA engineering and testing with a written conformance report, foundational SEO, staff training with recorded sessions and documentation, quality assurance, and launch.
Milestone billing, Net 30: 25% at signing, 25% at design approval, 25% at staging deployment, 25% at launch. Upon launch and final payment, complete ownership of all custom code, designs, and content transfers to THA.
Launch-week technical support is included in the project fee — not billed separately. If a major structural change or a new functional requirement falls outside this scope, we write a clear change order describing the work, its schedule impact, and its cost — and never perform or bill out-of-scope work without THA’s signed approval. Both firms carry general liability insurance and will provide certificates before work begins; Mox Collective additionally carries professional services insurance suitable for this scope. Our fee covers both agencies’ labor, and we cover our own internal tool costs (Figma, ClickUp, and development tooling) during the active build.
| Service | What it covers |
|---|---|
| Hosting · $125/mo | Managed hosting only — 99.9% uptime, SSL, daily backups, security monitoring, firewall, malware protection |
| Support · $400/mo | Maintenance + support — 4 hours/month of updates, patches, bug fixes, troubleshooting, and limited content support |
| Bundle · $525/mo | Hosting + maintenance together — one environment, one bill |
| Overage · $125/hr | Work beyond the monthly allotment, billed only with THA’s approval |
Because of our creative philosophy, ethical values, and collaborative approach, our teams have been able to work with these incredible organizations. Below are four references for comparable work — each has been notified that THA may contact them.
Complete nonprofit rebrand and WordPress website; staff-managed CMS for a non-technical team; newsletter and donation platform integration; 40% increase in year-end giving.
Full website redesign and rebuild, 60+ page content migration, WCAG and ADA compliance program, SEO preservation.
Full redesign covering branding, environmental, rollout strategy, web design and development (Hampton Creative) — dual-audience architecture for the same population this RFP describes.
Renaming of the organization and full redesign covering branding, web design and development (Hampton Creative) · childadvocacynetwork.org
Work performed under this contract is subject to Section 3 of the Housing and Urban Development Act of 1968, as amended, 12 U.S.C. 1701u, and its implementing regulations at 24 CFR Part 75. We affirm our full intent to comply with Section 3 and with all HUD regulations and requirements applicable to this contract — ensuring that the economic opportunities generated by HUD assistance are, to the greatest extent feasible, directed to low- and very low-income persons. This is a professional-services contract, and its primary opportunities are in skilled digital work; our team is structured to direct those opportunities locally where feasible.
Neither firm claims Section 3 business concern status. Our firms have built websites for Tulsa organizations serving low-income residents: John 3:16 Mission, the Tulsa Dream Center, and The Spring.
You can expect the discipline of athletes, the rigor of engineers, and the care of creatives who think about whoever is on the other end of the screen.
You can also expect us to be straight with you when something is harder than it looks, when a request will not serve your audiences, and when we do not know something yet. We have tried to do that throughout this proposal.
We appreciate the work you do in Tulsa. Thank you for the opportunity.
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